Rights and Responsibilities

Below are your rights and responsibilities as a member of the Public.

You have the right to:

Be treated with respect and dignity by all physicians and healthcare professionals.
Privacy and confidentiality for treatments, tests or procedures you receive.
Voice concerns about the service and care you receive.
Register complaints and appeals concerning your provider or the care provided to you.
Receive timely responses to your concerns.
Participate in a candid discussion with your physician about appropriate and medically necessary treatment options for your conditions, regardless of cost or benefit coverage.
Be provided with access to health care, physicians and health care professionals.
Participate with your physician or other caregivers in decisions about your care.
Make recommendations regarding the organizations' customer's rights and responsibilities policies.
Be informed of, and refuse to participate in, any experimental treatment.
Have coverage decisions and claims processed according to regulatory standards.
Choose an advance directive to designate the kind of care you wish to receive should you be unable to express your wishes.

Know and confirm your benefits before receiving treatment.
Contact an appropriate health care professional when you have a medical need or concern.
Show your ID card before receiving health care services.
Pay any necessary co-payment at the time you receive treatment.
Use emergency room services only for injury or illness that, in the judgment of a reasonable person, requires immediate treatment to avoid jeopardy to life or health.
Keep scheduled appointments.
Provide information needed for your care.
Follow agreed-upon instructions and guidelines of physicians and health care professionals.
Participate in understanding your health problems and developing mutually agreed upon treatment goals.
Notify your employer's human resource department of changes in address or family status.